FAQs

What is stainless steel?

Stainless steel is a steel alloy with a minimum of 11% chromium content that is 100% recyclable. It does not stain, corrode or rust as easily as ordinary steel, however is not stain-proof. Stainless steel is available in different grades and surface finishes to suit differing environments and use.

Can stainless steel rust?

While stainless steel is more resistant to corrosion than many other alloy steels and ordinary carbon, it can still be susceptible to rust. Stainless steel therefore, is "rust-resistant", not "rust-proof".

How can I be certain it's a genuine GLOBAL knife?

The rise of "third-party" markets where merchandise is sold through non-affiliated websites mean that knives purchased online might not be genuine. Any knives purchased through such channels do not carry a guarantee and we strongly recommend against such transactions. For more information, click here.

My knife is chipped, what should I do?

Chips in the blade:

Small chips in the blade can occur through regular use of the knife and can be fixed by using a whetstone or a minosharp pull-through sharpener. For larger chips in the blade, we recommend that you get your knife professionally sharpened. Your local knife shop should be able to assist in repairing your knife.

Since chips in the blades are not due to manufacture fault, they are not covered under the GLOBAL warranty.

Larger chips in the blade:

Larger chips in the blade are irreparable and can occur through misuse. Risks where this may happen include cutting through frozen food, bone or any such product that is too dense for proper knife use. The GLOBAL Knife warranty is only valid for manufacture fault and therefore does not cover damage through misuse.

Broken knife tips:

Broken knife tips often occur when knives are dropped. Damage to broken knife tips are not covered by the GLOBAL warranty.

What are the most common causes of stainless steel rusting or corroding?

Not removing all dirt and food from blades, not rinsing thoroughly and not drying thoroughly after washing are the three most common causes to knife rust and corrosion. Tarnish can often be removed with Bar Keeper’s Friend or a metal polish safe for kitchenware such as Wenol or Flitz polish.

While all GLOBAL knives are manufactured to include molybdenum, a mineral which assists with corrosion resistance to chloride, knives may still be susceptible to rust and corrosion through improper cleaning and use.

To care for your knives, we recommend you to follow the instructions in the Knife Care section of the website.

What do I do if I have dropped my knife?

GLOBAL Knives are guaranteed against manufacture fault only. Therefore, this does not include knives that have been dropped. Knives which have been damaged through dropping will need to be replaced.

What do I do if my knife has snapped?

GLOBAL knives are guaranteed against manufacture fault only.

To determine the cause of damage, return the damaged knife to the store it was purchased from for examination. If it has been found that the knife has been damaged through manufacture fault, then it is covered under warranty. Otherwise, a replacement will need to be purchased. You are welcomed to send an email to scanpanwarranty@scanpan.com, along with a photo attachment, for review by our Warranty department.

What is the guarantee for GLOBAL Knives?

GLOBAL knives have a warranty to be free from manufacturing defects that may arise from normal use.

Any knives examined found to have manufacturing faults will be replaced within a reasonable time frame at our discretion. We reserve the right to reject any knives that have been obviously mistreated or where the proper care instructions have not been followed.

Normal use includes the use of knives by professional and amateur chefs in the kitchen for the preparation of food. Using the knives for any other purpose, dropping them or putting knives in dishwashers voids the warranty.

The warranty only extends to the product’s original purchaser. Chips in the knife blade, broken knife tips, discolorations from food and rust spots and scratches on the blade from sharpening are not covered.

If you have a problem with your GLOBAL Knife, you should return it to the store from which it was originally purchased where your matter will be handled and dispatched to our offices for inspection. From there, our quality control team will inspect the knife to determine whether it needs to be replaced. For more information visit our GLOBAL warranty.